OUR TERMS
1. ABOUT THESE TERMS
1.1 What these terms cover
These terms and conditions, along with the Delivery Instructions, explain the agreement under which we supply goods to you. Please read them carefully before placing your order. They outline who we are, how we deliver products, how the contract can be changed or cancelled, what to do if something goes wrong and other important details.
1.2 Delivery Instructions
When you place an order, we will agree on delivery details with you, including access requirements, designated drop-off points, and whether your presence is required during delivery. You confirm that all delivery related information you provide is accurate and complete and that delivery is possible based on that information. The following delivery conditions apply:
§ National Deliveries:
Orders are delivered on pallets via a Third-Party Courier using an 18-tonne rigid vehicle equipped with a tail lift for kerbside unloading. Please note: HIAB/Crane offloading is not available. Deliveries will be unloaded using a tail lift and manual pallet truck, which requires a flat, hard surface. Steep slopes, uneven ground, or gravel are unsuitable. If you're unsure whether your delivery location is suitable, please contact us at 01757 202020 or info@stones2homes.co.uk before placing your order.
§ Local Deliveries (Selby Area, North Yorkshire):
If you're located near our Selby depot, deliveries may be made using our own vehicles equipped with a HIAB/crane for offloading. If you're uncertain whether your location is covered by our HIAB service, please get in touch at 01757 202020 or info@stones2homes.co.uk before ordering.
1. INFORMATION ABOUT US AND HOW TO CONTACT US
1.1 Who we are
We are Stones2Homes, a trading company of Kastle Crushers LTD. A company registered in England and Wales under company number 07994312. Our registered office address is:
Mill Farm, Sandholme Road, Eastrington, DN14 7QQ.
Our VAT registration number is GB135082924.
1.2 How to contact us
You can reach our customer service team by calling 01757 202020 or by emailing info@stones2homes.co.uk. You can also write to us at:
Riccall Airfield Industrial Estate, Market Weighton Road, Barlby, Selby, YO8 5LD.
1.3 How we may contact you
If we need to get in touch with you, we will do so by phone or by using the email or postal address you provided when placing your order.
1.4 What we mean by "writing"
Whenever we refer to "writing" or "written" in these terms, this includes communication via email.
2. OUR CONTRACT WITH YOU
2.1 When your order is accepted
Your order becomes legally binding when we send you an Order Confirmation by email, confirming that we have accepted your order and that payment has been processed. This can apply to orders placed either through our website or over the phone.
2.2 Your order number
We will assign an order number to your purchase and share it with you when we confirm your order. Please refer to this number whenever you contact us about your order—it will help us assist you more efficiently.
3. OUR PRODUCTS
3.1 Product images may differ
The product images on our website are for illustrative purposes only. While we aim to show colours as accurately as possible, we cannot guarantee that the colours displayed on your device exactly match the actual product. There may be slight differences between the images and the actual products.
3.2 Natural variation in products
Because our products are made from natural materials, variations in colour and appearance are to be expected. This means:
· A sample may differ slightly from the full product.
· Products within the same order may not be identical in colour.
· Colours may vary between different orders.
These natural variations are not considered defects, and we cannot accept responsibility for them.
4. CHANGES TO AN ORDER
4.1 Requesting a change
If you'd like to make changes to your order, please contact us. We’ll let you know if the change is possible. If it is we will inform you of any adjustments to pricing, delivery timing or other aspects. You will then be asked to confirm whether you want to proceed with the changes.
4.2 Changes we may make
We may make changes to products:
· To comply with changes in laws or regulations.
· To make minor technical updates or improvements.
These changes will not affect how you use the product.
4.3 Limitations on changes due to colour differences
Please note: We cannot accept change requests based on slight differences in colour between a product and its sample, previous orders, or website images. These variations are a natural characteristic of the materials used.
· 5. PROVIDING THE PRODUCTS
5.1 Delivery Costs
Delivery charges are included in the total price of the products once your delivery location is confirmed. Delivery is not free but is a part of the overall purchase cost.
5.2 When We Will Deliver
We aim to deliver your order as soon as reasonably possible, and no later than 30 days from the date we accept your order. While we strive to deliver on an agreed date, this may not always be achievable. We will try to contact you on the day of delivery to provide a more accurate time window.
5.3 Delays Outside Our Control
If delivery is delayed due to circumstances beyond our control, we will contact you as soon as possible and take steps to minimise the delay. We are not liable for such delays. However, if the delay exceeds 7 days, you may cancel the contract and receive a full refund for any products you’ve paid for but not received.
5.4 Collection by You
If you’ve chosen to collect your order, you can do so from our premises during our business hours:
· Monday to Friday: 08:00 – 17:00
5.5 If You Are Not Available at Delivery
If no one is available to accept the delivery and no specific drop-off location was pre-agreed, we will contact you to arrange one. If no agreement is reached, redelivery will need to be arranged at your cost.
5.6 Failure to Rearrange Delivery
If you fail to collect the order or do not respond to our attempts to rearrange delivery, we may charge you for storage and additional delivery costs. If we are unable to reach you after reasonable efforts, we may cancel the contract.
5.7 Your Rights if We Deliver Late
If we deliver later than 7 days past an agreed date and:
· You told us delivery on time was essential, or
· We refuse to deliver,
then you may cancel the contract immediately.
5.8 When You Become Responsible for the Product
Responsibility for the product passes to you upon delivery to your specified address or upon collection by you or a third party arranged by you.
5.9 When You Own the Product
Ownership of the product passes to you once we receive full payment.
5.10 When We May Suspend Supply
We may temporarily suspend supply to:
· Resolve technical issues
· Make minor technical updates
· Comply with changes in legal or regulatory requirements
· 6. YOUR RIGHTS TO END THE CONTRACT
6.1 When You Can Cancel
Your right to end the contract depends on the situation:
· (a) If the product is faulty or not as described, you may have the legal right to cancel.
· (b) If you’ve changed your mind, you may be entitled to a refund within the cooling-off period. You will need to cover the return shipping costs.
· (c) In all other cases, including where we are not at fault and you don’t have the right to change your mind.
· (d) You can cancel the contract immediately (with a full refund for undelivered items) if:
o We made a pricing or product description error and you don’t want to proceed.
o There is a significant delivery delay due to events beyond our control.
o You have a legal right due to our fault.
6.2 Changing Your Mind (Consumer Contracts Regulations 2013)
For most items purchased online or by phone, you have the legal right to cancel within 14 days of receiving your order and get a refund.
6.3 When You Cannot Change Your Mind
You cannot cancel or return:
· Products that have been mixed inseparably with other items after delivery.
· Products bought in person at our premises.
6.4 Time Limit to Change Your Mind
You have 14 days from the day you (or someone you nominate) receives:
· The full delivery, if delivered all at once.
· The last item, if your order arrives in separate deliveries.
6.5 Cancelling When We're Not at Fault and You Have No Right to Change Your Mind
Even if we are not at fault and you do not have a statutory right to cancel, you may still end the contract early. In this case:
· Let us know as soon as possible.
· We will refund any payment for products not provided, minus reasonable compensation for collection and delivery costs.
7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU'VE CHANGED YOUR MIND)
7.1 Telling us you want to end the contract
You must inspect the products upon delivery and inform the courier immediately if you choose to reject them. If you do not reject the delivery at that time, we reserve the right to deny your request to cancel the contract.
To end the contract, please call our customer service team at 01757 202020 or email us at info@stones2homes.co.uk. Include your name, address, order details and if available, your phone number and email address.
7.2 Returning products after cancellation
If you cancel the contract after the products have been dispatched or delivered, you must return them to us. You can:
· Return the products in person,
· Post them to: Riccall Airfield Industrial Estate, Market Weighton Road, Barlby, Selby, YO8 5LD, or
· If the items are not suitable for posting, allow us to collect them from you (at your cost).
If you're cancelling under your right to change your mind, you must send the products back within 14 days of informing us.
7.3 Return costs are your responsibility
You must cover the return costs in all circumstances unless we decide to waive them or contribute to them. You’re also responsible for any additional delivery charges if a delivery fails due to your failure to follow the agreed Delivery Instructions.
7.4 Collection or re-delivery charges
If we are required to collect returned items or re-deliver them, we will charge you the actual costs we incur. These charges depend on your location, the type of goods and the vehicle required. You must pay these fees in advance. If a refund is due, we may deduct these charges from the amount refunded.
7.5 How we refund you
Refunds will be issued to the original payment method, minus any delivery or collection costs (at our discretion).
7.6 Deductions from your refund
If you are cancelling due to a change of mind, we may reduce your refund (excluding delivery costs) to reflect any loss in value due to handling beyond what is necessary. If we issue a refund before inspecting the goods and later determine they were mishandled, we may require you to repay part of the refund.
7.7 When you’ll receive your refund
· If you’re cancelling under your right to change your mind, we’ll refund you within 14 days of receiving the returned items, or receiving proof of return—whichever is sooner.
· In all other cases, refunds will be processed within 14 days of you notifying us of your decision.
· 8. OUR RIGHT TO END THE CONTRACT
8.1 When we may cancel the contract
We may cancel your order at any time by notifying you in writing if:
· You fail to allow delivery or collection within a reasonable time, or
· You provide incorrect or incomplete delivery information.
8.2 Compensation if you break the contract
If we cancel the contract for the reasons above, we will refund any payments made for products not provided, but may deduct reasonable costs we incur as a result of the contract being broken.
· 9. IF THERE IS A PROBLEM WITH THE PRODUCT
9.1 How to report an issue
If you have questions, concerns, or complaints about your product, please contact us:
· Phone: 01757 202020
· Email: info@stones2homes.co.uk
· Address: Riccall Airfield Industrial Estate, Market Weighton Road, Barlby, Selby, YO8 5LD
9.2 Your legal rights
We are legally required to supply products that meet the terms of our contract with you. The following is a summary of your key legal rights in relation to your product. These rights are not affected by anything in these terms.
· 10. SUMMARY OF YOUR LEGAL RIGHTS
This is a summary of your key legal rights, which are subject to certain exceptions. For more detailed information, visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.
Under the Consumer Rights Act 2015, products must be:
· As described,
· Fit for their intended purpose, and
· Of satisfactory quality.
Your legal rights include:
· Within 30 days: If the product is faulty, you are entitled to a full refund.
· Within 6 months: If the product cannot be repaired or replaced, you are entitled to a refund in most cases.
· Up to 6 years: If the product fails within this period and should reasonably be expected to last, you may be entitled to a repair, replacement, or partial refund.
10.1 Returning Rejected Products
If you are rejecting goods based on your legal rights, you must return them to us—either in person (if collected from our site) or by post to our address. You are responsible for the return costs. Please contact customer services on 01757 202020 or email info@stones2homes.co.uk for a return label or to arrange collection.
· 11. PRICE AND PAYMENT
11.1 Price of Products
The price (including VAT and delivery) will be as shown on our website or confirmed by our representative when you place your order by phone. Final prices are confirmed in the Order Confirmation email. Product pages show indicative prices and calculate delivery costs when you enter your postcode. We make every effort to ensure prices are accurate.
11.2 VAT Adjustments
If VAT rates change between the order and delivery dates, we will adjust the price accordingly—unless you’ve already paid in full before the rate change takes effect.
11.3 Payment Methods
We accept the following cards: VISA, VISA Debit, VISA Electron, MasterCard, MasterCard Debit, and Maestro. Payment must be made:
· Online at checkout,
· At the time of placing your order by phone or email, or
· In person when purchasing from our premises.
· 12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE
12.1 Our Liability for Foreseeable Loss
We are responsible for loss or damage caused by our failure to follow these terms or to use reasonable care and skill—if the loss was foreseeable. A loss is foreseeable if it was obvious or discussed between us at the time of sale.
12.2 Business Losses
We only supply for domestic and private use. We are not liable for any loss of business, profit, or opportunity arising from use of our products for commercial purposes.
12.3 When We’re Not Liable
We are not responsible for:
· (a) The suitability of goods for specific purposes unless we’ve confirmed this in writing. It is your responsibility to ensure suitability, either through your own judgment or professional advice.
· (b) Any damage to roads, driveways, or access areas if you have confirmed their suitability for delivery in your Delivery Instructions.
· (c) Delivery failures if our driver deems the access route unsafe or unsuitable for the vehicle.
· 13. HOW WE USE YOUR PERSONAL INFORMATION
13.1 Use of Your Information
We use the personal details you provide to:
· Deliver your order,
· Process your payment,
· Contact you about similar products (if you’ve consented—this can be opted out of at any time).
13.2 Sharing Your Information
We will only share your information with third parties when required or permitted by law.
· 14. OTHER IMPORTANT TERMS
14.1 We May Transfer This Contract
We may assign our rights and obligations under this agreement to another business or entity.
14.2 You Need Our Consent to Transfer Your Rights
You can only transfer your rights or obligations under this contract to another person if we agree in writing.
14.3 No Third Party Rights
This contract is between you and us. No one else has the right to enforce any part of it.
14.4 If Part of the Contract Is Invalid
If a court finds any part of this contract illegal or unenforceable, the rest remains in effect.
14.5 Delay in Enforcing the Contract
Even if we delay enforcing this contract, we can still enforce it later. For example, if you miss a payment and we don’t act immediately, we can still collect the payment later.
14.6 Governing Law and Jurisdiction
This contract is governed by English law. You can bring legal proceedings in the English courts.
If you live in:
· Scotland – you may bring legal action in Scottish or English courts.
· Northern Ireland – you may bring legal action in Northern Irish or English courts.